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Receive Your Complimentary White Paper: Green Billing. Learn how green billing can become part of a utility's larger role in contributing to community interests while meeting customer satisfaction goals. Billing has always been a mission-critical operation for utilities. For the utility with environmentally-aware customers, its importance is increasing. By combining environmental and financial information, 'green billing' helps customers understand the long-term environmental effects of their personal energy and water use. Note: Offer Valid in USA and Canada Only.

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Receive Your Complimentary White Paper NOW: Are You Satisfied with Your Current Email Archiving System? Email archiving is rapidly becoming a critical best practice for organizations of all sizes and across all industries. Osterman Research conducted a primary survey specifically for this white paper, surveying organizations about a variety of email archiving systems to understand overall satisfaction of their current archiving solution. The goal is to report on a variety of metrics related to archiving systems and vendor performance, to help decision makers in their archiving evaluation process. Written by: Osterman Research, Sponsored by Sunbelt

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Request your free White Paper: Surviving and Thriving in the Customer-Driven Age. Explore how CRM can enable an organization to be agile and adaptable as market, competitive or regulatory conditions change. Organizations need to ensure that the specific requirements of their industry - from government, to telecommunications, to oil and gas - are cost-effectively captured inside the CRM application as requirements change. And as technologies change, the organization can capitalize on new business models such as software as a service and grid computing to increase reaction times and provide new financial options.

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Receive Your Complimentary White Paper NOW: Improving Sales Productivity: An Opportunity for Sales and IT Leadership. This white paper reveals key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). In this economy, insurance organizations are looking for ways to drive more connected experiences with customers by focusing on increasing sales productivity. The white paper, based on key findings from a 2008 CustomerThink survey of sales professionals and business managers, outlines the key factors that thought leaders say contribute the most to sales productivity. It addresses the critical role technology plays in the process, and outlines best practices for sales and IT leaders to use to drive value, realize efficiencies, and ultimately improve their bottom line. Note: Offer Valid in the United States Only.

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